Call us at: 1-800-390-5078
We believe there are six critical components for a company to be successful in transforming and creating a Customer Focused Culture:
1. Know customers better than anyone else and what drives them.
2. Get Senior Leadership onboard and create the culture foundation.
3. Align all talent selection processes with Customer Focus.
4. Train, communicate and market Customer Focus internally.
5. Measure effectiveness of initiatives continually.
6. Reward & Recognize positive Customer Focus results.
CTR helps companies create and execute their Customer Focus strategy. We bring deep expertise and experience in all six of these components and partner with our clients to achieve their goals and transform their company culture.
Contact Center Speciality
CTR also has over 20 years of call/contact center experience and provides consulting in all areas of contact center management, including operations, quality assurance, training, scorecards, process improvement and more.
CTR custom solutions starts with an in-depth gap analysis – a collaborative assessment of needs and strengths of your organization.
"Culture changes when the organization is transformed; the culture reflects the realities of people working together every day."
Interested in learning more about CTR?
Culture Transformation Resources, LLC ® www.CTR-Consulting.com * Call Us: 1-800-390-5078 * Email Us: Info@CTR-Consulting.com